Values
Wordbank's corporate philosophy is based upon a desire to be the best in marketing communications localization by maintaining:
- A strong focus on quality that begins with our recruitment process and runs through training, processes, measurement and evaluation.
- High-calibre staff with the right mix of linguistic, project management and technical skills.
- A high level of technical knowledge and expertise to advise clients on how to achieve their localization objectives.
- A commitment to the continuous improvement of our service and processes to meet clients' needs and expectations.
- An extensive global network of skilled translators in their native country who are close to their market and their local media.
Our five key values are:
- Linguistic excellence - this is at the heart of everything that we do as, ultimately, it is the excellence and suitability of the final translated text which sets Wordbank apart from its competitors - all our project managers are qualified linguists.
- Quality - this value is inherent throughout our whole organisation - our people, their skills, our commitment to client service, and our rigorous processes for checking, reviewing, updating and approving. Wordbank's London office quality management system has achieved ISO 9001 certification from Lloyd's Register Quality Assurance (LRQA) for the delivery of its localization services.
- Responsiveness - we are constantly seeking to improve our ability to respond quickly and effectively to our clients' needs and those of the changing marketplace. In a recent Client Satisfaction Survey, our ability to respond quickly was considered to be one of Wordbank's greatest strengths.
- Reliability - while we have built up an enviable reputation for reliability, we recognise that every service company is only as good as its last project. We work hard to ensure that our clients can trust us to consistently deliver well-managed, high-quality projects on time and within budget.
- Innovation - we are never satisfied that we have found the definitive way of solving a client's problem and are always looking for new ideas and better ways to achieve our clients' objectives for quality, speed and cost-effectiveness.
